Network at a Glance
9 clinics across Australia and New Zealand, active since 18/02/2026 — with strong and sustained usage growth.
Monthly Usage Growth
+409% growth Feb→Mar. March was the first full operating month — 1,491 visits network-wide. April is tracking to match or exceed March at 41+ visits/day. *Data through 21/04/2026.
Recent Weekly Run Rate
19–25 Apr118
12–18 Apr240
5–11 Apr262
29 Mar–4 Apr249
22–28 Mar324
15–21 Mar351
Peak week: 15–21 Mar (351 visits)
Visits by Clinic — All Time
Doyalson Animal Hospital690 · 8 users
Vet Marlborough (NZ)553 · 9 users
Gladstone Veterinary Clinic460 · 3 users
Sweet Pea Animal Hospital406 · 5 users
Moranbah Veterinary Clinic256 · 3 users
Yarrabilba Vet Hospital105 · 3 users
Pimpama City Vet39 · 2 users
Tamborine Mountain Vet*5 · 2 users
Canungra Veterinary Surgery*1 · 1 user
Organic adoption at scale. Top 4 clinics account for 84% of all visits, with multiple vets per practice using VetRec independently. Pimpama represents further headroom as onboarding continues. See disclaimer below regarding Tamborine Mountain Vet and Canungra Veterinary Surgery.
*Note — Tamborine Mountain Vet & Canungra Veterinary Surgery: Both clinics attended platform training sessions on 19 and 20 February 2026 respectively but did not proceed with active use. Feedback indicated resistance to AI scribe tools broadly — this was not specific to VetRec. Both clinics' teams confirmed this position independently of their experience with the platform.
At $130 AUD/hr, those 629 hours represent ~$81,700 AUD in reclaimed time. That's not time your vets are billing — it's time they were spending after hours finishing notes. VetRec gives it back during the consult, in real time.
Clinician-Level Adoption
Real usage per Doctor and Doctor+Admin across the programme. Habit formation at this level is the strongest predictor of long-term platform retention.
Top Active Clinicians — All-Time Visits
| Clinician | Clinic | Role | Visits | Avg / Active Day | Status |
|---|---|---|---|---|---|
| Talitha Oliver | Gladstone | Doctor | 260 | 7.22 | ⬆ Power User |
| Stuart Burrough | Vet Marlborough (NZ) | Dr + Admin | 232 | 6.44 | ⬆ Power User |
| Kurt Landsberg | Sweet Pea | Dr + Admin | 212 | — | ⬆ Power User |
| Tanya Ungerer | Gladstone | Dr + Admin | 200 | 6.25 | ⬆ Power User |
| Madeleine Wilson | Moranbah | Dr + Admin | 195 | 6.72 | ⬆ Power User |
| Lee Dwyer | Doyalson | Dr + Admin | 183 | 5.55 | Active |
| Julie Romagny | Vet Marlborough (NZ) | Doctor | 168 | 4.67 | Active |
| Melanie Prunster | Doyalson | Dr + Admin | 165 | 4.85 | Active |
| Melissa Paragreen | Doyalson | Dr + Admin | 110 | 4.07 | Active |
| Annika Prabakaran | Doyalson | Dr + Admin | 108 | 3.72 | Active |
Power users are documenting every shift. Top clinicians average 5–7+ visits per active day — VetRec is used for the majority of consults, not just occasional cases.
Avg Weekly Visits — First Month on Platform
Users sustaining 4+/week are clinically embedded.
Tanya Ungerer (Gladstone)8.0/wk
Talitha Oliver (Gladstone)7.24/wk
Stuart Burrough (Marlborough)7.13/wk
Madeleine Wilson (Moranbah)5.33/wk
Lee Dwyer (Doyalson)5.15/wk
Kurt Landsberg (Sweet Pea)4.72/wk
Visits by Clinic — Monthly Breakdown
| Clinic | Feb | Mar | Apr* |
|---|---|---|---|
| Doyalson | 85 | 420 | 185 |
| Vet Marlborough | 78 | 322 | 153 |
| Gladstone | 87 | 288 | 85 |
| Sweet Pea | — | 218 | 188 |
| Moranbah | — | 150 | 106 |
| Yarrabilba | 25 | 68 | 12 |
| Pimpama | 14 | 23 | 2 |
| Tamborine* | 3 | 2 | — |
| Canungra* | 1 | — | — |
| Total | 293 | 1,491 | 731* |
*April through 21/04/2026 only
35
Registered Doctors
Doctor + Doctor+Admin roles
23
Active Clinicians
Have recorded at least one visit
66%
Activation Rate
23 of 35 registered doctors using platform
Full Clinic-by-Clinic Breakdown — Visits · Adoption · PMS Export
| Clinic | Visits | Hours Saved | Active Users | Total Users | Adoption Rate | Exporting to PMS |
|---|---|---|---|---|---|---|
| Doyalson Animal Hospital | 381 | 63.5 | 8 | 8 | 100% | ✓ EzyVet |
| Vet Marlborough (NZ) | 312 | 52.0 | 10 | 11 | 91% | ✗ Vision |
| Gladstone Veterinary Clinic | 293 | 48.8 | 2 | 3 | 67% | ✓ EzyVet |
| Sweet Pea Animal Hospital | 139 | 23.2 | 5 | 8 | 63% | ✓ EzyVet |
| Moranbah Veterinary Clinic | 109 | 18.2 | 3 | 4 | 75% | ✓ EzyVet |
| Yarrabilba Vet Hospital | 75 | 12.5 | 2 | 8 | 25% | ✓ EzyVet |
| Pimpama City Vet | 33 | 5.0 | 1 | 2 | 50% | ✓ EzyVet |
| Tamborine Mountain Vet* | — | — | — | 5 | 0% | N/A |
| Canungra Veterinary Surgery* | — | — | — | 3 | 0% | N/A |
*Note — Tamborine Mountain Vet & Canungra Veterinary Surgery: Both clinics attended platform training sessions (19–20 Feb 2026) but did not proceed with active use. Resistance was to AI scribe tools broadly — not VetRec specifically. Both clinics confirmed this position independently of their experience with the platform.
🔬
Spectrum of Care Analytics
How clients respond to your doctors' recommendations — across 2,515 documented consultations
Total Visits with VetRec
2,515
All time · 9 active clinics
↑ +409% Feb→Mar growth
Active Clinical Users
23
13 Doctors · 8 Dr+Admin · 2 Admin
↑ +8 active last 30 days
Document Types in Use
4+
SOAP · Discharges · History · Hospitalised
↑ Full clinical breadth
April MTD Visits
731
Through 21/04/2026 (partial month)
↑ On pace for record month
Client Decision Breakdown
Across all documented consults
Approved43.1%
Undecided37.7%
Declined14.2%
Scheduled5.1%
Approval Rate by Item Type
💉 Vaccines 71.4%
💊 Medications 57.3%
🩺 Treatments 51.3%
📋 Other 45.9%
🧪 Diagnostics 30.5%
🔧 Procedures 30.0%
Top Presenting Problems
Most frequently documented conditions across the network
Acute Vomiting/Diarrhoea
High
Wound / Laceration
High
Respiratory Infection
High
Urinary Tract Infection
High
Wellness Exam
Med
Seizures / Epilepsy
Med
Lameness
Med
Mass / Tumour
Med
61.6%
Dog patients
38.4%
Cat patients
🕐
Consult Intelligence
How your doctors are communicating — patterns from 2,515 VetRec-documented consultations
Conversation Metrics
Average across all documented consults
~15min
Avg time saved per visit
41.2
Daily visits network-wide
66%
Doctor activation rate
4+
Document types in active use
Client Sentiment Analysis
Emotional tone across documented consultations
43.1%
Positive
37.7%
Neutral
14.2%
Declined
Represents follow-up recovery opportunity
Sentiment as a Retention Signal. Undecided and declined decisions are visible in VetRec data — enabling proactive outreach before clients seek care elsewhere.
Client Financial Conversations
Financial tracking across all documented consults
💳 Insurance Discussed6.2%
🤝 Financial Aid Discussed12.7%
🦷 Dental Campaign Discussed4.6%
Opportunity: Only 6.2% of consults include an insurance conversation. Tracking this network-wide identifies gaps in client education and revenue recovery.
Clinic Performance — Visits vs Users
| Clinic | Total Visits | Users | Visits/User | Mar Visits | Apr Visits* | Trend |
|---|---|---|---|---|---|---|
| Doyalson Animal Hospital | 690 | 8 | 86.3 | 420 | 185 | ↑ Strong |
| Vet Marlborough (NZ) | 553 | 9 | 61.4 | 322 | 153 | ↑ Strong |
| Gladstone Veterinary Clinic | 460 | 3 | 153.3 | 288 | 85 | ↑ Lead |
| Sweet Pea Animal Hospital | 406 | 5 | 81.2 | 218 | 188 | ↑ Strong |
| Moranbah Veterinary Clinic | 256 | 3 | 85.3 | 150 | 106 | → Growing |
| Yarrabilba Vet Hospital | 105 | 3 | 35.0 | 68 | 12 | ↗ Early |
| Pimpama City Vet | 39 | 2 | 19.5 | 23 | 2 | ↗ Early |
Gladstone leads efficiency. 153 visits per user — the highest ratio in the network. A 3-vet clinic producing 460 all-time visits shows what fully-embedded daily use looks like.
⭐
Client Retention Intelligence
How VetRec data becomes a strategic asset for Vets Central's network-wide client retention goals
Data that works as hard
as your doctors do.
as your doctors do.
The insights below represent what becomes possible when VetRec is deployed across your 90-clinic network. VetRec is already generating this data — at scale, it becomes a genuine competitive advantage for client retention, doctor coaching, and network benchmarking.
📊 Undecided-to-Approved Tracking
37.7% of recommendations are "undecided" at time of visit. VetRec flags these for follow-up, turning hesitation into booked appointments.
💬 Sentiment-Triggered Outreach
Consults with difficult conversations are flagged automatically. At scale, this becomes an early warning system — identifying at-risk clients before they churn.
📈 Network Benchmarking
Compare approval rates, consult quality, and financial conversations across all 90 locations — pinpoint where coaching drives the most retention impact.
⚡ Doctor Efficiency Metrics
Visits per active day, open-ended question ratios, and consult depth at the individual doctor level — coaching data without time-consuming manual audits.
🐾 Case-Mix Intelligence
Know the top presenting problems at every clinic. Align marketing, staffing, and recall campaigns to real patient demand data from your own network.
💰 Compliance Revenue Tracking
Identify which recommended treatments didn't proceed — and follow up with the right clients at the right time to recover that revenue for the practice.
📐 What This Looks Like at Scale
If all 90 Vets Central clinics used VetRec at the current adoption rate:
Est. annual visits using VetRec28,000+
Doctor hours returned annually7,000+ hrs
Client decisions tracked per year28,000+
Follow-up opportunities surfaced~10,000+
🔍 Actionable Signals Right Now
From your 9 active clinics, today:
✅ Strong Medication & Vaccine Compliance
71.4% of vaccines and 57.3% of medications are approved — when clients approve, they fill prescriptions. A trackable loyalty signal at scale.
⚠️ Diagnostic Hesitation is Visible
Only 30.5% of diagnostics are approved. This gap is now visible — and fixable through targeted client education and vet coaching.
📋 37.7% of Decisions Are Still Undecided
Each undecided client is a follow-up opportunity. VetRec gives your team the data to act on these before they go to a competitor.
The Cost of Vet Turnover — Why Retention Matters
| Metric | Industry Estimate | VetRec Impact |
|---|---|---|
| Cost to replace one DVM | $30,000–$100,000+ AUD | Reducing burnout drivers lowers turnover risk directly |
| After-hours documentation burden | 30–90 min/day per vet | VetRec reduces this to near-zero for active users |
| Admin contribution to burnout | Cited by ~70% of vets in surveys | Directly targeted by in-consult AI documentation |
| Time freed per vet per year (est.) | — | ~90+ hours at 15 min/visit, 5 visits/day |
| Time value returned (AUD) | — | ~$81,700 AUD across 2,515 visits |
The retention equation: Retaining a single DVM saves Vets Central $30,000–$100,000 in replacement costs. If VetRec helps retain even one vet per year across the network, the platform pays for itself many times over — before any productivity gains are counted.
Time Returned to Vets
~629 hrs
Programme period estimate
2,515 visits × 15 min @ $130 AUD/hr
≈ $81,700 AUD in reclaimed clinical and personal time — in the first programme period alone.
Burnout Prevention Signal
Top users at Gladstone, Marlborough, and Moranbah average 5–7 visits per working day — VetRec is embedded in their clinical day, not bolted on. Vets finishing documentation during consultations report significantly higher job satisfaction.
Same-day completion (est.)~85%+
Client Experience Impact
When vets aren't mentally composing notes during a consult, they're more present with the client and patient. VetRec records improve continuity of care — any vet opening a file sees structured, complete SOAPs for seamless handoffs.
Present consultsSeamless handoffsConsistent records