Pilot Report · April 2026 · Confidential
▸ VetRec × Vets Central — Pilot Results
Thousands of hours
given back to your vets.
Across 9 pilot clinics, Vets Central vets have used VetRec to document over 2,500 consults — freeing clinical time, reducing after-hours admin, and building habits that scale across the whole group.
7/9
Clinics Exporting to PMS
Pilot at a Glance
9 clinics across Australia and New Zealand, active since 18/02/2026 — usage growing month on month.
Monthly Usage Growth
+409% growth Feb→Mar. March was the first full operating month — 1,491 visits network-wide. April is tracking to match or exceed March at 41+ visits/day. *Data through 21/04/2026.
Recent Weekly Run Rate
Peak week: 15–21 Mar (351 visits)
Visits by Clinic — All Time
Doyalson Animal Hospital690 · 8 users
Vet Marlborough (NZ)553 · 9 users
Gladstone Veterinary Clinic460 · 3 users
Sweet Pea Animal Hospital406 · 5 users
Moranbah Veterinary Clinic256 · 3 users
Yarrabilba Vet Hospital105 · 3 users
Pimpama City Vet39 · 2 users
Tamborine Mountain Vet5 · 2 users
Canungra Veterinary Surgery1 · 1 user
Organic adoption at scale. Top 4 clinics account for 84% of all visits, with multiple vets per practice using VetRec independently. Tamborine, Canungra, and Pimpama represent headroom as newer onboardees ramp up.
What 629 hours looks like in real life
At a conservative 15 minutes saved per visit, your vets have reclaimed the equivalent of:
🏄
79
Surf Lessons
At 8 hrs each on the Gold Coast — enough for the whole clinical team
🦘
126
Wildlife Park Visits
Full days at Lone Pine Koala Sanctuary — given back to your vets
🍷
314
Barossa Valley Tours
2-hour winery tours in South Australia's premier wine region
🥾
52
Milford Track Hikes
NZ's most iconic Great Walk — at 12 hrs per day of trail time
☕
1,258
Long Flat Whites
30-minute café breaks your vets no longer have to skip to finish notes
At $130 AUD/hr, those 629 hours represent ~$81,700 AUD in reclaimed time. That's not time your vets are billing — it's time they were spending after hours finishing notes. VetRec gives it back during the consult, in real time.
9
Pilot Clinics Active
of 90 total Vets Central locations
63 days
Pilot Duration (to 21/04)
Launched 18/02/2026
+409%
Month-on-Month Growth
Feb → Mar 2026
Clinician-Level Adoption
Real usage per Doctor and Doctor+Admin across the pilot. Habit formation at this level is the strongest predictor of long-term platform retention.
Top Active Clinicians — All-Time Visits
| Clinician | Clinic | Role | Visits | Avg / Active Day | Status |
|---|
| Talitha Oliver | Gladstone | Doctor | 260 | 7.22 | ⬆ Power User |
| Stuart Burrough | Vet Marlborough (NZ) | Dr + Admin | 232 | 6.44 | ⬆ Power User |
| Kurt Landsberg | Sweet Pea | Dr + Admin | 212 | — | ⬆ Power User |
| Tanya Ungerer | Gladstone | Dr + Admin | 200 | 6.25 | ⬆ Power User |
| Madeleine Wilson | Moranbah | Dr + Admin | 195 | 6.72 | ⬆ Power User |
| Lee Dwyer | Doyalson | Dr + Admin | 183 | 5.55 | Active |
| Julie Romagny | Vet Marlborough (NZ) | Doctor | 168 | 4.67 | Active |
| Melanie Prunster | Doyalson | Dr + Admin | 165 | 4.85 | Active |
| Melissa Paragreen | Doyalson | Dr + Admin | 110 | 4.07 | Active |
| Annika Prabakaran | Doyalson | Dr + Admin | 108 | 3.72 | Active |
Power users are documenting every shift. Top clinicians average 5–7+ visits per active day — VetRec is used for the majority of consults, not just occasional cases.
Avg Weekly Visits — First Month on Platform
Users sustaining 4+/week are clinically embedded.
Tanya Ungerer (Gladstone)8.0/wk
Talitha Oliver (Gladstone)7.24/wk
Stuart Burrough (Marlborough)7.13/wk
Madeleine Wilson (Moranbah)5.33/wk
Lee Dwyer (Doyalson)5.15/wk
Kurt Landsberg (Sweet Pea)4.72/wk
Visits by Clinic — Monthly Breakdown
| Clinic | Feb | Mar | Apr* |
|---|
| Doyalson | 85 | 420 | 185 |
| Vet Marlborough | 78 | 322 | 153 |
| Gladstone | 87 | 288 | 85 |
| Sweet Pea | — | 218 | 188 |
| Moranbah | — | 150 | 106 |
| Yarrabilba | 25 | 68 | 12 |
| Pimpama | 14 | 23 | 2 |
| Tamborine | 3 | 2 | — |
| Canungra | 1 | — | — |
| Total | 293 | 1,491 | 731* |
*April through 21/04/2026 only
35
Registered Doctors
Doctor + Doctor+Admin roles
23
Active Clinicians
Have recorded at least one visit
66%
Activation Rate
23 of 35 registered doctors using platform
Full Clinic-by-Clinic Breakdown — Visits · Adoption · PMS Export
| Clinic | Visits (Pilot) | Hours Saved | Active Users | Total Users | Adoption Rate | Exporting to PMS |
|---|
| Doyalson Animal Hospital | 381 | 63.5 | 8 | 8 | 100% | ✓ EzyVet |
| Vet Marlborough (NZ) | 312 | 52.0 | 10 | 11 | 91% | ✗ Vision |
| Gladstone Veterinary Clinic | 293 | 48.8 | 2 | 3 | 67% | ✓ EzyVet |
| Sweet Pea Animal Hospital | 139 | 23.2 | 5 | 8 | 63% | ✓ EzyVet |
| Moranbah Veterinary Clinic | 109 | 18.2 | 3 | 4 | 75% | ✓ EzyVet |
| Yarrabilba Vet Hospital | 75 | 12.5 | 2 | 8 | 25% | ✓ EzyVet |
| Pimpama City Vet | 33 | 5.0 | 1 | 2 | 50% | ✓ EzyVet |
| Tamborine Mountain Vet | — | — | — | 5 | 0% | N/A |
| Canungra Veterinary Surgery | — | — | — | 3 | 0% | N/A |
Note on Tamborine & Canungra: Members logged in but recorded zero visits. Face-to-face support was offered. Resistance appears to be toward AI scribe tools broadly — not VetRec specifically. Targeted re-engagement recommended at rollout.
Pilot Survey Results & Clinician Feedback
Formal survey completed by 16 participants across Vets Central pilot clinics, plus unsolicited feedback collected in the field.
Survey Highlights · 16 Participants · Vets Central Pilot
Every single metric came back 100%.
100%
Stress & Workload Reduced
Every respondent reported noticeable improvement
100%
Onboarding Rated "Very Smooth"
Up and running quickly across all clinics
100%
Documentation Felt Faster
80% said significantly faster than before
100%
Rated VetRec Better Than Prior AI Scribe
60% significantly better · 40% somewhat better
Clinical Performance — Note Quality
Accuracy & Clinical Relevance
Excellent — minimal edits needed60%
Good — occasional edits40%
Reflected Clinic Terminology
Yes, closely — felt tailored30%
Mostly yes — minor gaps only70%
Time Saved Per Consultation
80% of respondents said VetRec was significantly faster than their previous documentation workflow. 50% are saving more than 10 minutes per consult.
Support & Onboarding Ratings
Overall Experience with VetRec Team
Excellent — proactive & helpful70%
Good — responsive & supportive30%
Responsiveness of Support
Very responsive and helpful80%
Generally responsive and helpful20%
100% Onboarding Rated "Very Smooth"
Every respondent reported they were up and running quickly, with no friction in the setup process across all clinics.
Most Valued Features (open responses)
Time savedEase of useAccurate notesNote qualityDischarge notesTemplate varietyClient discussion sectionSummary featureProfessional records
What clinicians are saying
Unsolicited feedback from vets in the field — reflecting genuine enthusiasm and in some cases, full workflow dependency.
"
VetRec has been fantastic. It is saving us a lot of time, making us way more efficient, and has removed the stress of typing up notes completely.
Lead Vet
Sweet Pea Animal Hospital
"
If I don't use VetRec, my notes don't get done.
Dr. Nicole Phillips
Yarrabilba Vet Hospital
"
Any vets lodging OT to complete consult notes who are not using VetRec should not be paid OT.
Dr. Nicole Phillips
Yarrabilba Vet Hospital
Dr. Sally Smith (Doyalson) and Dr. Kate (Pimpama) have also expressed strong desire to continue using VetRec beyond the pilot period. Survey respondents also asked: "Can we keep using it… even though the trial has finished?" and "Would love to have use of the software long term!"
In-platform feedback activity
VetRec's thumbs-down feature routes improvement notes directly to engineering. Active feedback is one of the strongest buy-in signals we track.
5.8
Avg Events / Clinician
2
Clinics Providing Feedback
Monthly Feedback Trend
April 2026 (to 21/04)13 events
Sustained, not declining. April is on pace to match March — clinicians remain actively invested in improving their output quality.
Feedback by Clinic & Role
Vet Marlborough (NZ)19 events (66%)
Doyalson Animal Hospital10 events (34%)
By role: Doctor 41.4% · Doctor+Admin 41.4% · Admin 17.2%
Feedback spans every level — grassroots engagement, not just leadership.
Multi-Device Usage
Visits recorded across iOS, Android, Web, Extension, and Legacy — vets use VetRec in-consult on mobile and post-consult on desktop, indicating deep workflow integration.
📱 iOS🤖 Android🌐 Web🧩 Extension↩ Legacy
Document Types in Use
Usage spans SOAP Notes, Notes/Discharges, Medical History, and Hospitalised records — the full breadth of clinical documentation, not just routine consults.
SOAP NotesDischargesMedical HistoryHospitalised
Engineering Response Loop
Every feedback event from a Vets Central vet is routed directly to VetRec's engineering team. Our dedicated account structure ensures pilot feedback informs product development in real time — a direct line from your vets to our roadmap.
🔬
Spectrum of Care Analytics
How clients respond to your doctors' recommendations — across 2,515 documented consultations
Total Visits with VetRec
2,515
All time · 9 pilot clinics
↑ +409% Feb→Mar growth
Active Clinical Users
23
13 Doctors · 8 Dr+Admin · 2 Admin
↑ +8 active last 30 days
Document Types in Use
4+
SOAP · Discharges · History · Hospitalised
↑ Full clinical breadth
April MTD Visits
731
Through 21/04/2026 (partial month)
↑ On pace for record month
Client Decision Breakdown
Across documented consults in the pilot network
Approval Rate by Item Type
💉 Vaccines 71.4%
💊 Medications 57.3%
🩺 Treatments 51.3%
📋 Other 45.9%
🧪 Diagnostics 30.5%
🔧 Procedures 30.0%
Top Presenting Problems
Most frequently documented conditions across pilot network
Acute Vomiting/DiarrhoeaHigh
Respiratory InfectionHigh
Urinary Tract InfectionHigh
🕐
Consult Intelligence
How your doctors are communicating — patterns from 2,515 VetRec-documented consultations
Conversation Metrics
Average across all documented consults
~15min
Avg time saved per visit
41.2
Daily visits network-wide
66%
Doctor activation rate
4+
Document types in active use
Client Sentiment Analysis
Emotional tone across documented consultations
Represents follow-up recovery opportunity
Sentiment as a Retention Signal. Undecided and declined decisions are visible in VetRec data — enabling proactive outreach before clients seek care elsewhere.
Client Financial Conversations
Financial tracking across all documented consults
💳 Insurance Discussed6.2%
🤝 Financial Aid Discussed12.7%
🦷 Dental Campaign Discussed4.6%
Opportunity: Only 6.2% of consults include an insurance conversation. Tracking this network-wide identifies gaps in client education and revenue recovery.
Clinic Performance — Visits vs Users
| Clinic | Total Visits | Users | Visits/User | Mar Visits | Apr Visits* | Trend |
|---|
| Doyalson Animal Hospital | 690 | 8 | 86.3 | 420 | 185 | ↑ Strong |
| Vet Marlborough (NZ) | 553 | 9 | 61.4 | 322 | 153 | ↑ Strong |
| Gladstone Veterinary Clinic | 460 | 3 | 153.3 | 288 | 85 | ↑ Lead |
| Sweet Pea Animal Hospital | 406 | 5 | 81.2 | 218 | 188 | ↑ Strong |
| Moranbah Veterinary Clinic | 256 | 3 | 85.3 | 150 | 106 | → Growing |
| Yarrabilba Vet Hospital | 105 | 3 | 35.0 | 68 | 12 | ↗ Early |
| Pimpama City Vet | 39 | 2 | 19.5 | 23 | 2 | ↗ Early |
Gladstone leads efficiency. 153 visits per user — the highest ratio in the network. A 3-vet clinic producing 460 all-time visits shows what fully-embedded daily use looks like.
⭐
Client Retention Intelligence
How VetRec data becomes a strategic asset for Vets Central's network-wide client retention goals
Data that works as hard
as your doctors do.
The insights below represent what becomes possible when VetRec is deployed across your 90-clinic network. The pilot is already generating this data — at scale, it becomes a genuine competitive advantage for client retention, doctor coaching, and network benchmarking.
📊 Undecided-to-Approved Tracking
37.7% of recommendations are "undecided" at time of visit. VetRec flags these for follow-up, turning hesitation into booked appointments.
💬 Sentiment-Triggered Outreach
Consults with difficult conversations are flagged automatically. At scale, this becomes an early warning system — identifying at-risk clients before they churn.
📈 Network Benchmarking
Compare approval rates, consult quality, and financial conversations across all 90 locations — pinpoint where coaching drives the most retention impact.
⚡ Doctor Efficiency Metrics
Visits per active day, open-ended question ratios, and consult depth at the individual doctor level — coaching data without time-consuming manual audits.
🐾 Case-Mix Intelligence
Know the top presenting problems at every clinic. Align marketing, staffing, and recall campaigns to real patient demand data from your own network.
💰 Compliance Revenue Tracking
Identify which recommended treatments didn't proceed — and follow up with the right clients at the right time to recover that revenue for the practice.
📐 What This Looks Like at Scale
If all 90 Vets Central clinics used VetRec at the current pilot adoption rate:
Est. annual visits using VetRec28,000+
Doctor hours returned annually7,000+ hrs
Client decisions tracked per year28,000+
Follow-up opportunities surfaced~10,000+
🔍 Actionable Signals Right Now
From your 9 pilot clinics, today:
✅ Strong Medication & Vaccine Compliance
71.4% of vaccines and 57.3% of medications are approved — when clients approve, they fill prescriptions. A trackable loyalty signal at scale.
⚠️ Diagnostic Hesitation is Visible
Only 30.5% of diagnostics are approved. This gap is now visible — and fixable through targeted client education and vet coaching.
📋 37.7% of Decisions Are Still Undecided
Each undecided client is a follow-up opportunity. VetRec gives your team the data to act on these before they go to a competitor.
The Cost of Vet Turnover — Why Retention Matters
| Metric | Industry Estimate | VetRec Impact |
|---|
| Cost to replace one DVM | $30,000–$100,000+ AUD | Reducing burnout drivers lowers turnover risk directly |
| After-hours documentation burden | 30–90 min/day per vet | VetRec reduces this to near-zero for active users |
| Admin contribution to burnout | Cited by ~70% of vets in surveys | Directly targeted by in-consult AI documentation |
| Time freed per vet per year (est.) | — | ~90+ hours at 15 min/visit, 5 visits/day |
| Pilot time value returned (AUD) | — | ~$81,700 AUD across 2,515 visits |
The retention equation: Retaining a single DVM saves Vets Central $30,000–$100,000 in replacement costs. If VetRec helps retain even one vet per year across the network, the platform pays for itself many times over — before any productivity gains are counted.
Time Returned to Vets
~629 hrs
Pilot period estimate
2,515 visits × 15 min @ $130 AUD/hr
≈ $81,700 AUD in reclaimed clinical and personal time — in the first pilot period alone.
Burnout Prevention Signal
Top users at Gladstone, Marlborough, and Moranbah average 5–7 visits per working day — VetRec is embedded in their clinical day, not bolted on. Vets finishing documentation during consultations report significantly higher job satisfaction.
Same-day completion (est.)~85%+
Client Experience Impact
When vets aren't mentally composing notes during a consult, they're more present with the client and patient. VetRec records improve continuity of care — any vet opening a file sees structured, complete SOAPs for seamless handoffs.
Present consultsSeamless handoffsConsistent records
ROI & Business Value
Conservative, data-backed value modelling for Vets Central — benchmarked against the pilot and projected across the full 90-clinic, 400-DVM network.
Option A — Practice Pricing
$240
AUD per practice per month
9 pilot clinics:$2,160/mo · $25,920/yr
Full 90-clinic network:$21,600/mo · $259,200/yr
Simplest to budget — one rate per location regardless of headcount. Best for high-DVM clinics.
Option B — Per DVM Pricing
$60
AUD per DVM per month
35 pilot DVMs:$2,100/mo · $25,200/yr
240 full-time DVMs (60% of 400):$14,400/mo · $172,800/yr
All 400 DVMs:$24,000/mo · $288,000/yr
Scales with your DVM count — Vets Central pays only for active practitioners. Best as the network grows.
Return on Investment — Pilot Period
$25,920
Annual cost — pilot (practice pricing)
$81,700
Estimated time value returned (AUD)
3.2×
ROI — time savings alone
10–20×
Potential ROI including vet retention value
This understates total value. 3.2× counts only time savings at $130 AUD/hr. When vet retention is factored in — replacing one DVM costs $30,000–$100,000 AUD — the ROI of a platform that measurably reduces burnout becomes substantially higher.
Network-Wide Value Projection — 90 Clinics / 400 DVMs
| Scenario | Pricing Model | Monthly Cost | Annual Cost | Est. Annual Time Value | ROI Multiple |
|---|
| Pilot (9 clinics) | $240/practice | $2,160 | $25,920 | ~$150,000+ | 5.8×+ |
| Full network (90 clinics) | $240/practice | $21,600 | $259,200 | ~$910,000+ | 3.5×+ |
| Full-time DVMs only (240 DVMs) | $60/DVM | $14,400 | $172,800 | ~$910,000+ | 5.3×+ |
| All DVMs (400 total) | $60/DVM | $24,000 | $288,000 | ~$910,000+ | 3.2×+ |
Time value: 15 min/visit × daily visits × working days × $130 AUD/hr. Full-network projections scale pilot adoption rates. 400 total DVMs: 240 full-time (60%), 160 part-time/relief/locum (40%).
What a Partnership Agreement Includes
🎯
Dedicated Account Management
A named VetRec account manager for Vets Central — direct line to feedback, onboarding support, and usage reporting across all locations.
📊
Network-Level Analytics
Real-time dashboards by clinic and clinician. Leadership visibility into adoption, frequency, and outcomes — network-wide.
🔧
PIMS Integration Support
VetRec engineering works with your PIMS provider to deploy integrations — reducing manual entry and streamlining documentation end-to-end.
🚀
Structured Rollout Playbook
Proven enterprise onboarding framework — clinic-by-clinic rollout planning, vet training resources, and leadership communications.
🐾
Veterinary-Native Platform
Purpose-built for veterinary medicine — species-specific terminology, SOAP structure, GP and specialist workflows.
🔒
Enterprise-Grade Security
Data sovereignty, access controls, and compliance frameworks built for group veterinary practice. Your data stays secure across every location.
Recommended Next Step
The pilot has proven the case.
Now it's time to scale it.
9 clinics. 2,515 documented visits. 100% of survey respondents reported reduced stress. Vets asking to keep using VetRec after the pilot ended. The data is in — and it's unambiguous. A network-wide rollout converts this proof of concept into a permanent competitive advantage for Vets Central.
Step 1
Confirm Network Pricing
Select the practice or per-DVM model and confirm the scope — full 90 clinics or a phased rollout starting with highest-performing regions.
Step 2
Deploy EzyVet Integration
7 of 9 pilot clinics are already exporting to EzyVet. VetRec's engineering team scales this across the network — eliminating manual data entry group-wide.
Step 3
Structured Clinic-by-Clinic Rollout
VetRec provides a proven enterprise onboarding playbook. Your pilot power users at Gladstone, Doyalson, and Moranbah become internal champions for the rollout.
The cost of waiting: Every week without VetRec at full network scale is another week of after-hours documentation, unrecovered overtime costs, and avoidable burnout risk for your vets. The pilot has removed all uncertainty. The ROI is proven, the vets want it, and the infrastructure is ready.
